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CASE QUESTIONS 1. Discuss the main issues in the case. Can Helen terminate Mary without running into legal problems? Discuss. 2. What should Helen do now regarding the Employee Assistance Program? Simulate how you would make a referral to the EAP if you were Helen. 3. Should Helen have acted sooner? If so, how?

Theory X It assumes that the average worker is inherently lazy and requires supervision. People want direction People dislike work People will avoid work Management motivates employees with punishment

An Incident Management Script for the Adair Library The help desk staff at the Adair Library is small, but its responsibilities for providing help desk services are growing. The help desk provides support to library staff who work in multiple offices and also to the public who access email and the web through workstations in the library building. Most contacts with library staff are on the phone; most contacts with the public, however, are face to face. The current help desk procedures rely primarily on informal communication between help desk staff members: - Scribbled notes and phone messages about requests for support assistance - A bulletin board in the help desk office where notes about ongoing problems are posted - A clipboard that lists pending incidents that need resolution - The wastebasket as a closed incident archive The help desk staff would like to transform its current method for handling support problem incidents into a more structured incident management workflow. Based on what you learned about incident management in this chapter, write a first draft of a sample script that could be used to train new agents to handle incidents at the help desk in the library. Your script should cover the basic tasks in incident management that you learned about in this chapter. Your script should also cover how to close an incident. Incorporate your own ideas on effective handling of incidents and help desk client relationships

A. Identify and list the key processes used by Pizza Inc. at their individual site locations. B. Determine 10 business risks for the typical site location and assess the impact and likelihood of these risks. C. Link the business processes to the business risks. Determine which are key versus secondary links. (Complete a risk by process matrix-exhibit 5-11.) D. Select a key process (one you consider critical to the success of an individual site location) and create a detailed-level process map of the activities. E. Identify the specific risks associated with the activities of the key process (that is, the process you selected for process mapping). (Complete the risk portion of a risk/control matrix-exhibit 5-14.) F. Map the identified risks according to their inherent impact and likelihood of occurrence. (Complete a risk map-exhibit 5-15.) G. Based on the case facts provided above, identify controls (actions management currently takes) to mitigate the identified risks and put them on the risk/control matrix (in the risk response column- exhibit 5-14). H. Determine techniques for assessing the effectiveness of the existing controls. (Complete the last column in the risk/control matrix-exhibit 5-14.) 1. Based on your observations and opinion of the potential effectiveness of the current risk response activities to address risks in the critical process you selected, create recommendations to mitigate the existing risks and improve performance.

1) Product claim used to get venture capital Create a claim using the proven technique below to get venture capital money for a new product idea. Use your own new product idea or pick an innovative product that is already on the market and act like it’s a new idea for which you are trying to get venture capital (e.g. IPHONE, new golf club, new app, etc.)

Define professionalism. What does it mean to be professional? What do personal finances and time management have to do with being a professional? Why should you strive to be a professional?

Need to do in 750 words following all the guidelines Click on the given link and choose 3 mentioned below https://www.wix.com/blog/2020/03/personal-website-examples/ I'm pick 06. Louise Amelie Whitehouse: Photographer & storyteller, 08. Tobias Becs: Soccer freestyler, 11. Dr. Gilbert Simon: Physician/nInstructions: In your case study paper, you will address the following questions: 1. What was the major issue facing Emerson & GEODIS with respect to supply chain management issues? 2. How did Emerson & GEODIS overcome the issue? 3. On a scale of 1-10, with one being terrible and 10 being fantastic, how would you rate Emerson & GEODIS's ability to serve their customers? Please be explicit in identifying why you chose the number that you did. 4. With respect to the eight essentials of CRM identified on page 63 in the textbook, choose two of them that you think Emerson & GEODIS addressed very effectively and choose two of them that you think Emerson & GEODIS could improve upon. Please be explicit in your explanation. • Rapid Time to Value Point and Click Customization 360-Degree Customer View • Real-Time Visibility • No More "Defective" Data High Adoption • Extending Your Success • Broad Community You will submit a paper of at least 500 words, not including title or reference page. This case study paper is worth 100 points. You will need use at least one source, the course textbook, to support the conclusions provided. All references are to be from academic journals, professional or academic textbooks, authored websites, or standard business publications, such as The Wall Street Journal. No more than 15% of the content can be taken directly from all sources. This means if Turnltln is used, then the similarity index must be 15% or lower. The final score of the case study will be reduced by one point for each percentage point over 15%./nPaper Outline and Guidelines The following are best practices in preparing your paper. Follow APA guidelines in constructing your case study. Cover page: This includes who you prepared the paper for, who prepared it, and the date. Follow APA guidelines for the format. ● ● Summary and conclusion: Summarizing is like paraphrasing but presents the gist of the material in fewer words than the original. A conclusion identifies the main ideas and major support points from the body of your report. Minor details are left out. Summarize the benefits of the ideas and their effects. • References: References are required. Follow APA guidelines for the format. Additional hints on preparing the best possible project are as follows. Apply a four-step process of writing: plan, write, complete, and review. Prepare an outline of your research paper before you go forward. Complete a first draft and then go back to edit, evaluate, and make any changes required. • Use visual communication if it will help clarify and support your work. Any materials that can be removed and not affect the clarity of your work are essentially fillers and should be avoided. Fillers distract from the flow of your work and will most likely cause you to lose points. ● Body of the case study: Follow the outline noted above. Use titles to identify different areas you address. Follow APA guidelines for the format. ●/nADDITIONAL INSTRUCTIONS Need to do minimum 500 words following all the guidelines Video links https://www.youtube.com/watch?v=-bSL7jtB6CQ https://www.youtube.com/watch?v=k-50x VADvXA https://www.youtube.com/watch?v=V-KoGK-LdPM https://www.youtube.com/watch?v=P6pJWN2SYNO

1:23 5G Assignment Guidelines and Rubric Overview Using the management skills and practices that suit your team and its objectives can help to ensure the team's efficiency and productivity. Analyze the provided scenario to determine how management skills and practices can help support the team. Scenario Imagine that you are an organizational consultant for the SNHU Pet Supply Company. The director of retail operations has asked you to evaluate the reason for some of the team's drop in productivity and make recommendations for their improvement. Further conversations with the team members and managers reveal a conflict in the way productivity and efficiency is being measured and handled. The team members say that their managers micromanage them. Each week, the managers send out a task list for the team and expect them to fill out detailed timesheets every day to cross-reference the task list. Any deviations from the list must be explained in a separate email. Moreover, some team members feel their skill sets are not being used correctly, and that they would be better suited to do tasks that are not being assigned to them. This has led to some resentment within the team, not to mention high levels of stress to meet the managers' demands. The managers maintain that they have just been following Ⓒlearn.snhu.edu/n1:23 The managers maintain that they have just been following the process that's been set out for years in the company. The many unresolved issues are taking a toll on the team's productivity and efficiency, which then feeds back into the conflict, creating a vicious circle. 5G Prompt Write a brief report to the director of retail operations that explains the management skills and practices you feel will improve team productivity and efficiency, using the module reading to support your recommendations. Specifically, you must address the following rubric criteria: • Overview: Provide a brief overview of the problem you have been asked to resolve, making sure to note specific areas of conflict between management approaches and employee feedback based on the provided scenario. Management Approaches: Describe the general functions of management as well as the purpose and benefits of using established management skills and practices, making sure to use course resources to support your explanation. Recommendations: Recommend a new management approach, consisting of a blend of management skills and practices, that you believe will help improve the team's productivity and efficiency. Explain why you believe these approaches will be effective, and make sure to use course resources to support your recommendations. learn.snhu.edu/nWhat to Submit Your submission should be a 1- to 2-page Word document with 12-point Times New Roman font, double spacing, and one-inch margins. Sources should be cited according to APA style.

Your assignment In this assignment, students are expected to select a company (UAE based companies would be preferred), and study how they have used technology and innovation to transform their operations or create new products to their customers. Students make an individual investigation into the selected company, and find evidence of their new product innovations, innovations in marketing or customer service, or in their way of managing internal operations. Students should select news, article, social media treats or conduct interviews with people from the selected company to understand what they do in terms of ensuring that the company continues to innovate and remain competitive in the future. Students will compile a portfolio including copies of the articles, announcements, emails and other data sources. Start the portfolio with a short introduction to the company. Then present your evidence of three innovations or applications of advanced technologies, and complete the paper with a conclusion and your own analysis of the impact of these innovations on the company performance now and in the long term. Template for the Portfolio

Instructions: Chapter 9 Case Application #3 "Spotting Talent" discussion questions 9-24, 9-25, 9-26, 9-27, 9-28 Instructions: Using APA format, reply within 2 pages, double-spaced. Use 1 outside reference and in-text citations, with a reference page. Case Application #3 Spotting Talent Topic: Attracting/selecting talent Attracting and selecting the right talent is critical to a company's success. For tech companies, the process is even more critical since it's the knowledge, skills, and abilities of their employees that determines these companies' efficiency, innovation, and, ultimately, financial achievements. 104 So, how do companies like Google and Facebook, and even IBM and Microsoft, attract the talent they need? As you'll see, these companies use some unique approaches. Modis, a global provider of IT staffing and recruiting, has an interesting philosophy about searching for talented tech types. As pressure has mounted on businesses to find qualified employees, the search for the "perfect" candidate has become increasingly competitive. This company calls its search for the perfect candidate "the quest for the purple squirrel."" Sometimes you just have to realize that, like the purple squirrel, the "perfect" candidate isn't available or doesn't exist. But that doesn't mean you don't try to find the best available talent. Beware the PURPLE SQUIRREL!/nHow do some of the big tech names spot talent? For "mature" tech companies like IBM, Microsoft, and Hewlett-Packard (H-P), the challenge can be especially difficult because they don't have the allure of startups or the younger, "sexier" tech companies. So these businesses have to really step up their game. Take IBM, for instance. After its Watson computer beat two former Jeopardy champions in a televised match, the company hauled the machine to Carnegie Mellon, a top school, where students got a chance to challenge the computer. IBM's goal: lure some of those students to consider a career at IBM. H-P is using the pizza party/tech talk approach at various schools, trying to lure younger students before other tech companies and startups snatch them away. Microsoft, which was once one of those startups, has sent alumni back to schools to promote why Microsoft is a great place to take their talents. And it also hosts game nights, final-exam study parties, app-building sessions, and other events to try to lure students. For companies like Facebook and Google, the search for talent is still challenging because of the increasing demand for and limited supply of potential employees. So even these companies have to be creative in spotting talent. Google, for instance, found that they had been looking at résumés too narrowly by focusing (as expected) on education, GPA, and even SAT scores trying to find those candidates with the highest IQs. But they found that some of those so-called geniuses weren't as effective on the job as expected. So, they started looking at résumés differently. Rather than looking at résumés starting at the top and reading to the bottom, they began to look from the bottom-up, trying to find some rare, special attribute that set an applicant apart as a unique talent. Facebook found that old-/nfashioned hiring channels weren't getting the talent it needed fast enough. So it tried online puzzles and programming challenges to attract and spot talent. It was an easy, fast, and cheap approach to get submissions from potential candidates. Despite these unique approaches, it's also true that younger tech companies, like these and many others, have a built-in appeal for candidates primarily because they're what's "in" and what's "hot" right now. Also, in many of the younger tech companies, there's no entrenched bureaucracy or cultural restrictions. If an employee wants to come to work in cargo shorts, T- shirts, and flip-flops, they do. In fact, what attracts many talented employees to companies like these is the fact that they can set their own hours, bring their pets to work, have access to free food and drinks, and a variety of other perks. Discussion Questions 9-24 What does this case imply about the supply and demand for employees and what implications does that have for businesses? 9-25 What's the meaning behind the search for the "purple squirrel" in relation to spotting talent? Is this relevant to non-tech companies as well? Discuss. 9-26 Do you think that mature tech companies are always going to have a more difficult time attracting tech talent? Explain. 9-27 What do you think of the recruiting approaches that Google and Facebook have tried? What types of recruiting approaches would "grab" your attention? 9-28 Tech companies are notorious for their lack of women in managerial and executive positions. How does this change what these companies are doing to attract talent? In your assigned group, brainstorm how you would try to attract female talent.